Account Management, implementation and training all wrapped into one great job!

Our client has developed a five star Software as a Service (SaaS) product that can be put into play in a variety of industry types and sizes making this application versatile and a snap to market. In business several years now with a proven winner as your product, this job is all about helping your clients gain maximum value. A recipient of multiple technical awards, this organization is now hiring a Client Success Manager (CSM) to grow their team. This is an excellent opportunity that you won’t want to miss!

As the Client Success Manager your days will never be boring and you will enjoy many hats. You will assist your customers in implementation, troubleshooting and client use training. You will manage the account with care and help ensure client retention and renewal. This is a collaborative team where you will be encouraged to share your knowledge and benefit from others’ experiences. If you have a passion for customer service and quality SaaS products, apply today!

Qualifications:

  • Bachelor’s Degree preferred or direct SaaS experience
  • 2+ years customer support experience in a SaaS environment
  • Able to communicate professionally to external and internal clients
  • Confidence in and strong interest in problem solving
  • Interested in promotion and leadership advancement

Benefits:

  • Strong base salary plus commissions with first year on target at $75k!
  • Standard working hours
  • Comprehensive benefits including dental
  • Exciting perks like gym membership and parking included
  • Career development – the best talent will be promoted!!