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Seize this opportunity to work in a fun-filled atmosphere and enjoy a great downtown Seattle office environment. Our client offers an online solution used daily by thousands of HR professionals to make compensation and recruiting decisions. If you’re a self-starter, committed to providing the highest level of customer service as a Client Services Specialist, then this is a great place for you to grow a career in a well-established company providing cutting-edge technology at the forefront of their industry!

As a Client Services Specialist, you will be part of a great team helping to define and provide high levels of customer service by training customers to get immediate results from the products they’ve purchased. The Client Services Specialist will also have the opportunity to drive product development by providing customer feedback to the development team. This is a perfect opportunity to join a client-driven, teamwork-oriented market leader where you’ll be give all the tools you need to succeed.

 

Responsibilities

  • Provide training to customers via web-based tools
  • Assist new and existing customers with product implementation
  • Troubleshoot technical and product questions.
  • Serve as first line resolver for all customer data/system issues through call ticketing system.

Qualifications

  • BA in Business, Finance, Human Resources or other related field.
  • 2+ years of experience working in Human Resources.
  • Self-motivated problem-solver who can see the big picture in the small issues.
  • Excellent customer service communication skills, both verbal and written
  • Excellent technical abilities including strong working knowledge of MS Excel, Word and PowerPoint.

 

Compensation

  • Great base salary!
  • Comprehensive health insurance benefits
  • 401k, profit-sharing and excellent vacation plan
  • Lots of perks, great career path!

To apply email your resume to jobs@westcoastcareers.com or call 425-672-4200 to set up an interview today!

Preparing thoughtful, intelligent questions to ask about the employer’s business and about the position are key to making a good impression in an interview. Good questions must be specific–and show that you’ve done your research. So here are five types of questions. Before your next interview, make sure you have one of each:

1. Ask about the company’s future (of course, make the question relevant to the research you’ve done). For instance, “What are some of the major initiatives or projects on the company’s horizon in the next five years?”

2. Ask how you can help the team. For instance, “What are some skill gaps or development areas of the current team?”

3. Ask for granular details about the position (but don’t ask anything that could be found out by reading the job description or by researching the company). For instance, “What are the primary things you expect me to accomplish in my first 60 days here?” or “Can you describe a typical week in this position?” or “How is success measured in this position?”

4. Toward the end of your interview, ask for a chance to assuage any doubts the interviewer has. For instance, “Now that we’ve talked about my qualifications and the job, do you have any concerns about my being successful in this position?”

5. Ask for next steps. For instance, “This sounds like a great fit for me. What are next steps–when can I expect to hear more from you?” And then, after the hiring manager says something like “We hope to know in a couple of weeks,” you can say something like “Great! I will talk to you then.” That way, if he or she gets too busy to call, you won’t feel strange or nervous about picking up the phone yourself.

 

Source: Monster blog

Come join this Top 25 national commercial security provider as the Director of Engineering. Our client has been the Pacific Northwest’s premier provider of enterprise level security solutions for 45+ years and is seeking a Director of Engineering for its system design team. From mechanical systems to innovative electronic solutions, this organization provides a wide array of services and solutions to ensure the security of its client base.

Our client prides itself on its reputation for engineering excellence and world-class service; this commitment to quality has helped in landing companies like Nordstrom and Microsoft along with major players in the healthcare and government markets.

Position Description:

  • Manages engineering operations of a full range of integrated electronic security systems.
  • Supervises Project Managers, Estimators, Applications Engineers, Technicians and Contractors.
  • Interfaces with Project Managers, Designers and Applications Engineers.
  • Responsible for cost and quality control of engineering and operations activities.
  • Develops and monitors methods to improve quality and reduce costs for the Engineering Department.
  • Directly plans for each contract in advance, including re-estimates, manpower requirements, job progress.​ Schedules materials and equipment to each job site.
  • As supervisor, oversees all work, staff and job progress so schedules are maintained and projects proceed in accordance with plans and job specifications.
  • Maintains timely communications and harmonious relationships between departments
  • Assures all estimated and completed projects meet customer requirements in accordance with job specifications and local codes.
  • Provides staff training and development opportunities.

Qualifications:

  • Able to build morale and group commitments to goals and objectives.
  • Ability to speak effectively one-on-one or before groups of customers or employees.
  • Associates Degree (2 year) in a technical capacity is desirable.
  • Minimum of 10 years experience in a management and supervisory role within the integrated security industry.
  • Experience as a Journeyman Limited Energy Electrician in the integrated security industry desired (Journeyman 06 License or Administrator’s License).
  • Valid Journeyman’s 06 License Washington State Limited Energy Electrician License is desired (or 06 Administrator’s License)
  • Valid Driver’s License & Good Driving Record

Compensation

  • Competitive Salary
  • Comprehensive Health insurance, 401(k), Employer-paid Life & Long Term Disability Insurance;
  • Paid Vacation and Sick time as well as Paid Holidays.

To apply please call 425-672-4200 or email your resume to us at resume@westcoastcareers.com!

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